Refund policy
Last updated: August 2026
At Brush Guard, your satisfaction matters. Because our products are personal hygiene items, all sales are final once an order has been placed and fulfilled.
We will issue a full refund or replacement if:
- Your item arrives visibly damaged or defective
- You received the wrong item
- Your order does not arrive within 21 days of dispatch confirmation
To be eligible, contact us within 7 days of delivery with your order number and a clear photo of the issue. We will review your claim and respond within 2 business days.
We are unable to accept returns or issue refunds for:
- Change of mind
- Incorrect colour or option selected at checkout
- Items that have been used
Delivery times
Orders ship from the United States and typically arrive within 10 to 14 days. Please see our Shipping Policy for full details before ordering, as delivery times are not grounds for a refund inside that window.
How to submit a claim
Email with your order number and photos where relevant.